Refund policy

7-day returns

If you're not happy with your Ollo frame, you can return it within 7 days of delivery for a full refund of the product price.

Conditions

The frame must be unworn and undamaged, with all original packaging, case and accessories. We can't accept frames that show wear, scratches or damage caused after delivery.

How to return

1. Email olloeyewearhelp@gmail.com with your order number within 7 days of delivery.
2. We'll reply within 48 hours with the return address and next steps.
3. Pack the frame securely and send it back using a trackable courier.

Return shipping

The customer pays for return shipping. Please use a trackable service. We can't be responsible for returns lost in transit.

Refunds

Once your return reaches us and passes inspection, we refund the full product price to your original payment method (UPI, card or other online method) within 5–7 working days. Your bank may take a few more days to show the credit.

Damaged, defective, wrong or late items

If your frame arrives damaged or defective, or isn't what you ordered, email us within 48 hours of delivery with photos of the item and packaging. We'll replace it or refund you in full, and we'll cover the return shipping. If your order arrives well after the estimated delivery time and you no longer want it, contact us for a full refund.

Exchanges

Want a different frame? Return the original as described above and place a new order.

Cancellations

You can cancel free of charge any time before your order is dispatched. Email us with your order number.

Contact

olloeyewearhelp@gmail.com